Strategic Core Business > Management > Quality System

Quality System

Any inquiries regarding the above courses shall be referred to the respective officer as listed below:

Head of Program:
Haji Mohd Mahidi Mohd Rabin
Hp: (013) 207 4397
E-mail: mahidi@ikram.com.my

UNDERSTANDING ISO 9001:2000
(QA 01)

The ISO 9000 Series is a generic quality system standards developed by the International Organization of Standardization. Thus, this course provides an initial preparation of the nature, purpose and principles of the ISO 9001:2000 standard.

Course Objectives:

• To provide a clear understanding on the history of ISO, the different standard available and the quality definitions.

• To assess the impact and prepare the organization for the new requirements.

• Assist the participants in their understanding of the benefit of an ISO 9000 Quality management System in the organization.

Course Methodology:

Lectures and exercises.

Course Contents:

• SECTION 1 : Introduction and Framework Setting of ISO 9001: 2000.

• SECTION 2 : Terminology and Quality Concept.

• SECTION 3 : An overview of the Process Approach Model.

• SECTION 4 : Quality Management Principles.

• SECTION 5 : ISO 9001:2000 Clauses Description.

• SECTION 6 : Certification Process.

Duration: 1 day.

DOCUMENTATION & IMPLEMENTATION OF ISO 9001:2000
(QA 02)

This course gives participants the full understanding of ISO 9000 and the methodologies towards developing a Quality Management System.

Course Objectives:

• Provide a clear understanding to participants on the history of ISO, the different standards available and Quality definitions.

• Assist participants in their understanding of the benefits of an ISO 9000 Quality Management System in their organization.

• Provide the necessary guidance of formalizing the business process.

• Provide the necessary knowledge and tools to confidently establish the ISO system in practice.

Course Methodology:

Lectures and Group Discussion.

Course Contents:

• SECTION 1: Terminology and Quality Management Principles.

• SECTION 2: ISO 9000 Background.

• SECTION 3: Models of ISO 9000 & its certification.

• SECTION 4: ISO 9001:2000 Clauses Description.

• SECTION 5: Documentation of QMS - Quality Manual.

• SECTION 6: Documentation of QMS - Quality procedures.

• SECTION 7: Documentation of QMS - Quality Manual (Understanding and Documenting ISO 9000 Summary).

Target Group: Management, Manager, Executive and Supervisor.

Duration: 2 days.

INTERNAL QUALITY AUDITING OF ISO 9001:2000
(QA 03)

IQA, an efficient internal auditing procedure is crucial to good Quality Assurance System. It helps to locate system faults or oversights and allow corrective action to be taken.

Course objectives:

• Promote objectivity and consistency into your company Audit Process.

• Assist Auditors to prepare for and conduct meaningful Audits.

• Provide your company staff with practical experience through a "live audit” exercise.

• To view auditing as atoll for management system in your company.

• Help your company staff understand and be actively in audit process.

• Improving Audit Effectiveness in your company.

Course Methodology:

Lectures, group discussion, exercise and case studies.

Course Contents:

• SECTION 1: Review on quality, quality system & ISO 9000.

• SECTION 2: An overview of the Process Approach model.

• SECTION 3: introduction to Quality Auditing.

• SECTION 4: Planning and Conducting the “Process Approach” Audit.

• SECTION 5: Establishing and Development of Checklist.

• SECTION 6: Audit Reporting & Follow-up.

Target Group: Management, Manager, Executive and Supervisor.

Duration: 2 days.

TOTAL PRODUCTIVE MAINTENANCE (TPM)
(QA 08)

Total Productive Maintenance is a program that involves employees from various levels with the objectives of enhancing and optimizing utilization of plant and machinery.

Course Objective:

• To train participant on how to optimize the overall effectiveness of equipment in the company and reduced losses incurred by equipment wear and tear.

Course Methodology:

Lectures, group discussion and exercises.

Course Contents:

• Introduction to TPM.

• Equipment Effectiveness.

• Eliminating the Six Big Losses.

• Autonomous Maintenance.

Target Group: Senior Manager, Engineer, Production Supervisor, Technician, Machine Operators etc.

Duration: 1 day.

KAIZEN CONTINUOUS IMPROVEMENT
(QA 10)

KAIZEN is one of the famous Japanese philosophies on continual improvements, which is ongoing and involve everyone.

Course Methodology:

Lectures, group discussion and exercises.

Course Objective:

• To train participants in continuous improvement and proposal system of KAIZEN so that the participant cam is involve in the company’s continuous improvement program.

Course Contents:

• The concept of Kaizen.

• KAIZEN vs INNOVATION.

• Total Quality Control.

• The Practice.

• Getting Ready.

Target Group: Management, Manager, Executive, Engineer, Supervisor, Technician etc.

Duration: 1 day.

DEMING MANAGEMENT METHOD
(QA 11)

This is the course, which introduces a philosophy named Deming Management Method, which can enhance a company’s management system.

Course Methodology:

Lectures, group discussion and exercises.

Course Objective:

• To train participants to understand the concept of Deming, to aware of the benefit s of 14 points and the harms of sevens deadly diseases, to know the types of tools needed in Deming Management and to know how method is implemented.

Course Contents:

• Introduction to W. Edward Deming Background.

• The Deming management method.

• Making Deming work.

Target Group: ISO 9000/ISO 14000 Steering Committee Members, Management, Representative, Department Manager, Supervisor, Executive etc.

Duration: 1 day.

TOTAL QUALITY MANAGEMENT
(QA 12)

Total quality management provides you with practical strategies and techniques essential to enhanced effectiveness, productivity, customer satisfaction and increase profitability that your organization has set to achieve.

Course Objectives:

• Provide a clear understanding on the concept and model of TQM.

• Provide understanding of the roles and benefit of TQM in their company.

• Provide guidance to manage the ISO 9000 system toward the ultimate total quality management.

• Provide necessary knowledge and tools to confidently establish and maintain the TQM in practice.

• Develop and train the quality-oriented staff on the continuous improvement technique across the entire production and business process.

Course Methodology:

Lectures, group discussion and exercises.

Course Contents:

• Introduction to TQM.

• Japanese TQM – History of QC in Japan & house of TQC (TQM).

• American TQM.

• TQM and other Quality certification.

• Malcolm Baldridge National Quality Award.

• ISO 9000 and Baldridge Award.

• Deming Application Prize.

• European Quality Award.

• PM Quality Award.

Target Group: Management, Manager, Executive, Supervisor etc.

Duration: 1 day.

5S FOR HOUSEKEEPING
(QA 13)

This program creates an understanding of the principles of SEIRI, SEITON, SEISO, SEIKETSU and SHITKUSI and to examine hoe these practices can benefits the organization in achieving a quality environment.

Course Objectives:

• To upgrade corporate image.

• To improve teamwork and productivity.

• To reduce cost, wastage and stock.

• To establish a safe and clean working environment.

Course Methodology:

Lectures and group discussion.

Course Contents:

• SECTION 1: what is housekeeping & your workplace?

• SECTION 2: what is 5s?

• SECTION 3: how to practice Seiri? To learn the steps to take out unnecessary item and discard them.

• SECTION 4: how to practice Seiton? To learn the steps to arrange item n proper order so that it can be easily picked up.

• SECTION 5: how to practice Seiso? To learn to clean workplace.

• SECTION 6: how to practice seiketsu? To learn the steps to maintain high standard of housekeeping and workplace organization at all time.

• SECTION 7: how to practice shitsuke? To learn the steps to train people to follow good housekeeping discipline independently.

Target Group: All personnel including Management, Manager, Executive, Supervisor, Clerk, General Worker etc.

Duration: 1 day.

BENCHMARKING
(QA 14)

This is the course, which introduce Benchmarking, which means standard example or point or reference for making comparisons.

Course Methodology:

To train participants so that they are able to carry out Benchmarking process.

Course Contents:

• Introduction of Benchmarking.

• The process of Benchmarking.

• Data collection and analysis.

• Organizing for Benchmarking.

• Five phases in Benchmarking process.

• Helpful hints for successful Benchmarking.

Target Group: ISO 9000/ISO 14000 Steering Committee Members, Management Representative, Department Manager, Supervisor, Executive etc.

Duration: 1 day.

THE FOLLOWING PROGRAMMES ARE AVAILABLE UPON REQUEST BY ORGANIZATIONS OFFERING A MINIMUM NUMBER OF AT LEAST 20 PARTICIPANTS :-

ISO 9000:2000 AUDITOR/LEAD AUDITOR TRAINING COURSE (IRCA Registration)
(QA 04)

This course covers all activities needed in planning, preparing, designing, documenting, implementing and auditing to ISO 9000 standards. A practical, comprehensive course for training potential auditors/lead auditors in the principles and practice of assessment of quality management system for compliance with Recognized National and International Standard.

Course Objective:

• Have an in-dept knowledge on how to get the team started in the establishment, development and maintenance of a good management system in line with ISO 9000 Series standard.

Course Methodology:

Lecturers, group discussion case study and exam.

Course Contents:

• 8 principles of quality management and other basic quality concepts.

• Interpreting the ISO 9001:2000 requirements.

• Implementing ISO 9001:2000.

• QMS documentation.

• Planning and Conducting the “Process Approach” audit - responsibilities & activities.

• Audit checklist.

• Corrective Action request and Audit Reporting.

• Certification/registration & Accreditation.

• IRCA and IATCA Certification Scheme for Auditors of Management Systems.

Target Group: Manager & staff who are involved in implementing, managing and assessing QMS Systems.

Duration: 5 days.

IRCA ISO 9000:2000 TRANSITION AUDITOR TRAINING (IRCA Registration)
(QA 05)

This course is enable those has been trained in the ISO 9001:1994 Standard to audit against the new standard ISO 9001:2000.

Course Objectives:

• To understand the philosophy, principles, concept and requirement of the ISO 9000:2000 series of standard and how to apply.

• Understand the key differences between the ISO 9000:2000 series of standard and the 1994 versions.

• To understand the implications of these differences for auditing against ISO 9000:2000 series of standards and following the ISO 90011 Guidelines on Quality and Environmental Auditing.

Course Methodology:

Lectures, group discussion and exercises.

Course Contents:

• Introduction to 8 Quality Management Principles.

• Introduction to ISO 9000:2000.

• Quality Management System ISO 9000:2000.

• Differences between ISO 9001:2000 and ISO 9001:1994.

• Audit Planning and Conduct of Audits.

• Implementation of ISO 9001:2000.

Target Group: This course is designed for experienced practicing auditors. Successfully completion of this course does not imply satisfying the training requirements for initial certification with IRCA as an auditor.

Duration: 2 days.

QUALITY MANAGEMENT REPRESENTATIVE (QMR) TRAINING
(QA 06)

This course is specially designed for those appointed QMR/DQMR/ISO 9000 steering committee member in order for them to implement the responsibilities of QMR effectively.

Course Objectives:

• To provide an understanding on the maintenance of ISO 9000 quality system.

• To perform QMR’s Responsibility effectively & efficiently.

• To identify the potential problems in ISO 9000 implementation.

Course Methodology:

Lectures and group discussion.

Course Contents:

• SECTION 1: The Background of ISO 9000 International Standards.

• SECTION 2: ISO 9000 Series and it’s future.

• SECTION 3: The Requirements & Responsibilities of QMR in the ISO 9000 standards.

• SECTION 4: Potential Problems that may be faced in ISO 9000 Implementation.

• SECTION 5: Criteria’s to consider during management review meeting.

• SECTION 6: Effective Internal Quality Auditing.

• SECTION 7: The Relationship Between Certification Body & Accreditation Body.

• SECTION 8: Positive & Effective Relationship between Company & Certification Body.

Target Group: ISO 9000 steering Committee Members, Management Representative, Department Manager, Executive and all others involved in ISO system.

Duration: 2 days.

STATISTICAL PROCESS CONTROL (SPC)/STATISTICAL QUALITY CONTROL (SQC)/7 QC TOOLS
(QA 07)

This course teaches the fundamentals of statistical quality control, which cover the vital statistical quality control tools, required for process. Its usage would be aptly demonstrated in an improvement of reaction to process variations, inspection and manpower reduction and quality improvement.

Course Objectives:

• To improve the quality of company product through the use of basic statistical quality control procedures.

• To improve the quality of decisions by institutionalizing the systematic collection, analysis and use of valid statistical data.

• To train the participant to use SQC for process control, improvement and carry out process capability study.

• To implement the QC tools effectively through the proper attitude and approach. To use QC tools to analyze and interpret data for problem solving and processes control.

Course Methodology:

Lectures, group discussion and exercises.

Course Contents:

• Introduction to SPC/SQC.

• Data, sampling & measuring.

• Variability.

• Control chart.

• Process capability.

• Various QC methods:
   - PARETO Diagram.
   - Cause and effect diagram.
   - Check sheet.
   - Histogram.
   - Scatter diagram.
   - Control chart.
   - Stratification.
   - Graph.
   - Tree diagram.

Target Group: Management, QCC Coordinator, Section Manager, Engineer, Technician, Executive, Supervisor, Line Leader, Operator etc.

Duration: 2 days.

QUALITY CONTROL CIRCLE (QCC)
(QA 09)

QCC consists of a small group of workers who volunteers to improve on work issue. They meet periodically to identify, analyze and solve problem at work. QC tools that are a set of statistical tools that are widely used for problem solving and process control. The QC are easy to learn and applied to work areas.

Course Methodology:

Lectures, group discussion and exercises.

Course Objectives:

• To provide participants on understanding of QCC concept and techniques.

• To enable participants to implement, promote and manage QCC activities in the organisation.

• This course provides both understanding and application of the tools and for analyzing and interpreting data to solve problems.

Course Contents:

• Introduction to QCC.

• QCC structure.

• QCC roles.

• QCC operation style.

• QCC technique.

• QCC meeting.

• Promotion on QCC activities.

• Characteristic of effective QCC.

Target Group: Management, QCC Coordinator, Engineer, Technician, Executive, Supervisor, Line Leader, Operator, Worker etc.

Duration: 1 day.

Application